Terms and Conditions of Sale - Wildlife Etc LLC

TERMS AND CONDITIONS OF SALE

CAREFULLY READ THE FOLLOWING POLICIES OF THE WILDLIFE ETC LLC PLEASE NOTE THAT YOUR USE OF OUR WEBSITE CONSTITUTES YOUR UNCONDITIONAL AGREEMENT TO FOLLOW AND BE BOUND BY THESE POLICIES. THIS DOCUMENT SHOULD BE READ IN CONJUNCTION WITH OUR DISCLAIMER AND LEGAL CONCERNS PAGE AND OTHER POLICIES. ALTHOUGH YOU MAY “BOOKMARK” A PARTICULAR PORTION OF OUR WEBSITE AND THEREBY BYPASS THESE POLICIES, YOUR USE OF ANY PART OF THE WILDLIFE ETC WEBSITE STILL BINDS YOU TO THE POLICIES. WILDLIFE ETC RESERVES THE RIGHT TO UPDATE OR MODIFY THESE POLICIES AT ANY TIME WITHOUT PRIOR NOTICE. YOUR USE OF THE WILDLIFE ETC WEBSITE FOLLOWING ANY SUCH CHANGE CONSTITUTES YOUR UNCONDITIONAL AGREEMENT TO FOLLOW AND BE BOUND BY THE POLICIES AS CHANGED. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THESE POLICIES WHENEVER YOU USE OUR WEBSITE.

THESE TERMS AND CONDITIONS APPLY TO THE PURCHASE AND SALE OF PRODUCTS (“PRODUCTS”) THROUGH WWW.WILDLIFEETC.COM (THE “WEBSITE”). BY PLACING AN ORDER FOR SUCH PRODUCTS, YOU AGREE TO BE BOUND BY, AND ACCEPT, THESE TERMS AND CONDITIONS. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE BY WILDLIFE ETC (REFERRED TO AS “US” OR “WE”) WITHOUT PRIOR WRITTEN NOTICE AT ANY TIME, IN OUR SOLE DISCRETION. THE LATEST VERSION OF THE TERMS AND CONDITIONS WILL BE POSTED ON THIS WEBSITE, AND YOU SHOULD REVIEW THESE TERMS AND CONDITIONS PRIOR TO PURCHASING ANY PRODUCT. THESE TERMS AND CONDITIONS ARE AN INTEGRAL PART OF THE WEBSITE TERMS OF USE THAT APPLY GENERALLY TO THE USE OF OUR WEBSITE. YOU SHOULD ALSO CAREFULLY REVIEW OUR PRIVACY POLICY BEFORE PLACING AN ORDER FOR GOODS THROUGH THIS WEBSITE.

ORDER PROCESSING

ORDERS ARE PROCESSED THROUGH THE WEBSITE. WE ACCEPT VISA, MASTER CARD AND AMERICAN EXPRESS. WE HAVE INVESTED TIME AND MONEY IN OUR ONLINE ORDERING SYSTEM AND FIND IT FAR SUPERIOR FOR BOTH BUYER AND SELLER TO TELEPHONE OR FACSIMILE ORDER WHICH HAVE TO THE VERIFIED WHICH CAN DELAY YOUR ORDER. PLEASE USE OUR ONLINE STORE FOR ORDERING. IF YOU HAVE ISSUES ORDER ONLINE PLEASE CONTACT US AND WE CAN ASSIST YOU 281.242.9327 AND INFO@ZEBRARUG.COM.

ORDER ACCEPTANCE

PLEASE NOTE THAT THERE MAY BE CERTAIN ORDERS THAT WE ARE UNABLE TO ACCEPT AND MUST CANCEL. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO REFUSE OR CANCEL ANY ORDER FOR ANY REASON. YOUR RECEIPT OF AN ELECTRONIC OR OTHER FORM OF ORDER CONFIRMATION DOES NOT SIGNIFY OUR ACCEPTANCE OF YOUR ORDER, NOR DOES IT CONSTITUTE CONFIRMATION OF OUR OFFER TO SELL. FOR YOUR CONVENIENCE, YOU WILL NOT BE CHARGED UNTIL YOUR PAYMENT METHOD IS AUTHORIZED AND THE ORDER INFORMATION IS VERIFIED FOR ACCURACY. SOME SITUATIONS THAT MAY RESULT IN YOUR ORDER BEING CANCELED INCLUDE LIMITATIONS ON QUANTITIES AVAILABLE FOR PURCHASE, INACCURACIES OR ERRORS IN PRODUCT OR PRICING INFORMATION, OR PROBLEMS IDENTIFIED BY OUR CREDIT AND FRAUD AVOIDANCE DEPARTMENT. WE MAY ALSO REQUIRE ADDITIONAL VERIFICATIONS OR INFORMATION BEFORE ACCEPTING ANY ORDER. WE MAY CONTACT YOU IF ALL OR ANY PORTION OF YOUR ORDER IS CANCELED OR IF ADDITIONAL INFORMATION IS REQUIRED TO ACCEPT YOUR ORDER. IF YOUR ORDER IS CANCELED AFTER YOUR CREDIT CARD HAS BEEN CHARGED, WE WILL ISSUE A CREDIT TO YOUR CREDIT CARD (SEE REFUND/RETURN POLICY.) INDIVIDUAL FINANCIAL INSTITUTION POLICIES WILL DICTATE WHEN THIS AMOUNT IS CREDITED TO YOUR ACCOUNT. IF YOU ARE NOT FULLY SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN IT IN ACCORDANCE WITH WILDLIFE ETC’S RETURN POLICY.

ONCE AGAIN, YOUR RECEIPT OF AN ELECTRONIC, OR OTHER FORM OF, ORDER CONFIRMATION DOES NOT SIGNIFY OUR ACCEPTANCE OF YOUR ORDER, NOR DOES IT CONSTITUTE CONFIRMATION OF OUR OFFER TO SELL. WE RESERVE THE RIGHT AT ANY TIME AFTER RECEIPT OF YOUR ORDER TO ACCEPT, DECLINE, OR LIMIT YOUR ORDER FOR ANY REASON, WHETHER OR NOT YOUR CREDIT CARD HAS BEEN CHARGED. IF APPLICABLE, YOUR ORDER WILL BE REFUNDED IN THE ORIGINAL FORM OF PAYMENT. IF YOUR CREDIT CARD HAS BEEN CHARGED AND YOUR ORDER IS CANCELED, WE WILL IMMEDIATELY ISSUE A REFUND TO YOUR CREDIT CARD ACCOUNT AND WE MAY NOTIFY YOU THAT YOUR ORDER WAS CANCELED.

SALES TAX POLICY

BECAUSE WILDLIFE ETC DOES BUSINESS IN SUGAR LAND, TEXAS-USA AND COLLECTS AND REMITS SALES TAX AS REQUIRED BY LAW, THE WILDLIFE ETC WEB SITES ALSO COLLECTS AND REMITS SALES TAX AS APPROPRIATE. SALES TAX OF 8.25% WILL BE COLLECTED FROM RESIDENTS OF THE STATE OF TEXAS.
IF YOU HAVE TAX-EXEMPT STATUS, PLEASE CONTACT US. YOU WILL BE REQUIRED TO PROVIDE YOUR STATE TAX-EXEMPT CERTIFICATION PRIOR TO PURCHASE. PLEASE NOTE, WILDLIFE ETC RESERVES THE RIGHT NOT TO SELL TO RESELLERS.

PAYMENTS

ALL PAYMENTS ARE IN US DOLLARS. ALL ORDERS ARE PAYABLE IN ADVANCE. PAYMENT WILL BE ACCEPTED BY CASH, CASHIER’S CHECK, MASTERCARD, VISA, AMERICAN EXPRESS, COMPANY AND PERSONAL CHECK AND BANK WIRE TRANSFER. THERE WILL BE A (15) BANKING DAY DELAY IN SHIPPING FOR COMPANY AND PERSONAL CHECKS. WILDLIFE ETC RESERVES THE RIGHT TO DICTATE ALL PAYMENT ARRANGEMENTS.

THERE IS A $35.00 CHARGE FOR ALL CHECKS THAT ARE RETURNED FOR ANY REASON.

YOU MAY PAY FOR YOUR ORDERS FROM THE WEBSITE WITH MAJOR CREDIT CARDS ISSUED IN THE UNITED STATES OF AMERICA. CURRENTLY, WE ACCEPT VISA®, MASTERCARD®, AND AMERICAN EXPRESS®.

GENERALLY, CREDIT AND DEBIT CARDS ARE NOT CHARGED UNTIL WE EITHER CONFIRM AVAILABILITY (AT WHICH TIME YOU WILL BE CHARGED FOR YOUR GOODS WITH ANY APPROPRIATE TAXES AND/OR SHIPPING CHARGES).

TERMS OF PAYMENT ARE WITHIN OUR SOLE DISCRETION AND, UNLESS OTHERWISE AGREED BY US IN WRITING, SHALL BE AS FOLLOWS: PAYMENTS WILL BE PROCESSED IN UNITED STATES DOLLARS. CHARGES FOR SHIPPING AND HANDLING WILL BE MADE IN ACCORDANCE WITH OUR THEN-CURRENT SHIPPING POLICIES, AS DESCRIBED BELOW.

IF NOT PAYING BY CREDIT CARD, TERM OF PAYMENT IS “PAYMENT IN ADVANCE.” IF FOR SOME REASON PAYMENT IS NOT MADE AS PER OUT TERMS BUYER WILL ANY WILL INCUR A FINANCE CHARGE OF 2% PER MONTH ON BALANCES OVER 31 DAYS. ANY ADDITIONAL COLLECTION OR LEGAL EXPENSES WILL BE ADDED TO THE INVOICE AMOUNT. WILDLIFE ETC RESERVES THE RIGHT TO DICTATE PAYMENT INSTRUCTIONS.

IN SOME CASES, (2) CHARGES WILL BE NEEDED AT TIME OF PURCHASE ON SOME ORDERS; ONE CHARGE FOR THE PRODUCT AND A SECOND CHARGE FOR SHIPPING AND HANDLING ONCE IT HAS BEEN CALCULATED. BY PLACING AN ORDER FROM OUR WEBSITE BUYER AGREES TO THIS TYPE OF PAYMENT PROCESS. WE USUAL NOTIFY THE BUYER IF A PAYMENT IS STRUCTURED LIKE THIS BUT NOTIFICATION IS NOT GUARANTEED.

WILDLIFE ETC OFFERS SEVERAL WAYS TO PAY FOR YOUR ORDER. SOME WAYS OF PAYMENTS OFFERED, BUT POSSIBLE NOT LIMITED TO, PAYMENTS MADE IN PERSON, PAYMENTS THROUGH OUR ONLINE STORE ON OUR WEBSITE, PAYMENTS THROUGH OUR ONLINE PAYMENT EMAIL SYSTEM USING OUR ACCOUNTING SOFTWARE INVOICE SYSTEM. OUR TERMS AND CONDITIONS OF SALE ARE IN FORCE NOT MATTER HOW A BUYER CHOOSES TO PAY.

TITLE OF GOODS

WILDLIFE ETC RESERVES THE SECURITY INTEREST IN THE GOODS WHICH ARE SUBJECT OF A SALE. TITLE OF THESE GOODS DOES NOT PASS FROM WILDLIFE ETC TO THE BUYER UNTIL PAYMENT HAS BEEN RECEIVED. ANY PAYMENT BY NEGOTIABLE INSTRUMENT DOES NOT RESULT IN THE PASSAGE OF TITLE OF THE GOODS WHICH IS THE SUBJECT OF A SALE UNTIL THE BUYER’S FINANCIAL INSTITUTION HAS HONORED THE NEGOTIABLE INSTRUMENT.

CHANGES IN PRODUCTS AND PRICING

WE ARE CONSTANTLY UPDATING AND REVISING OUR OFFERINGS OF PRODUCTS, AND WE MAY DISCONTINUE PRODUCTS AT ANY TIME WITHOUT NOTICE. ALL PRICING FOR THE PRODUCTS IS SUBJECT TO CHANGE. FOR ALL OF OUR PRICES AND PRODUCTS, WE RESERVE THE RIGHT TO MAKE ADJUSTMENTS DUE TO CHANGING MARKET CONDITIONS, PRODUCT DISCONTINUATION, MANUFACTURER PRICE CHANGES, ERRORS IN ADVERTISEMENTS, AND OTHER EXTENUATING CIRCUMSTANCES.

WE ATTEMPT TO BE AS ACCURATE AS POSSIBLE WITH PRODUCT DESCRIPTIONS AND PRICES. HOWEVER, WE DO NOT WARRANT THAT PRODUCT DESCRIPTIONS OR PRICES ARE ACCURATE. IN THE EVENT THAT A PRODUCT IS LISTED AT AN INCORRECT PRICE OR WITH INCORRECT INFORMATION DUE TO TYPOGRAPHICAL ERROR OR ERROR IN PRICING OR PRODUCT INFORMATION, WE SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR PRODUCTS LISTED AT THE INCORRECT PRICE.

WE SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY SUCH ORDERS WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT OR DEBIT CARD HAS BEEN CHARGED. IF YOUR CREDIT OR DEBIT CARD HAS ALREADY BEEN CHARGED FOR THE PURCHASE AND YOUR ORDER IS CANCELED, WE SHALL IMMEDIATELY ISSUE A REFUND TO YOUR CREDIT OR DEBIT CARD ACCOUNT AND ADVISE YOU OF THE CANCELED ORDER (SEE REFUNDS SECTION).

SHIPPING

WILDLIFE ETC EXCLUSIVELY SHIPS ORDERS VIA UNITED PARCEL SERVICE (“UPS”) GROUND OR FEDERAL EXPRESS (“FEDEX”) GROUND. ORDERS ARE SHIPPED VIA UPS GROUND UNLESS OTHERWISE SPECIFIED. WILDLIFE ETC USUALLY SHIPS ITEMS WITHIN (5) DAYS OF RECEIVING AN ORDER. ZEBRA RUGS AND OTHER GAME SKIN RUGS THAT NEED TO BE FELT BACKED MAY TAKE LONGER BEFORE SHIPPING. ALL ORDERS PLACED ON THE WILDLIFE ETC WEB SITES ARE SUBJECT TO PRODUCT AVAILABILITY AND WILL BE SHIPPED ACCORDING TO WILDLIFE ETC’S SHIPPING POLICIES.
WE SHIP PARTIAL ORDERS. IF YOU DO NOT WANT A PARTIAL SHIPMENT, PLEASE LET US KNOW WHEN YOU PLACE YOUR ORDER. IN THE EVENT THAT WE ARE SOLD OUT OF AN ITEM OR ARE TEMPORARILY OUT OF STOCK, YOU WILL BE NOTIFIED BY EMAIL AS SOON AS POSSIBLE.
IN THE RARE EVENT THAT YOUR ORDER NEVER ARRIVES, NOTIFICATION OF LOST ITEMS MUST BE RECEIVED WITHIN 3 DAYS FROM RECEIPT OF THE SHIPPING CONFIRMATION. IF ANY ITEM(S) ARRIVES DAMAGED, PLEASE NOTIFY THE DELIVERY CARRIER IMMEDIATELY AND CONTACT WILDLIFE ETC

YOU CAN PAY FOR EXPEDITED SHIPPING IF YOU WISH. EMAIL US AT INFO@ZEBRARUG.COM AND WE WILL GIVE YOU COSTS FOR FASTER SHIPPING USING UNITED PARCEL SERVICE (“UPS”) OR FEDEX EXPRESS.

WE DO NOT SHIP TO A P.O. BOX OR APO.

ALASKA AND HAWAII SUBJECT TO STANDARD SHIPPING CHARGES. HAWAII AND ALASKA CANNOT CHOOSE “UPS GROUND SHIPPING,” OR “UPS 3 DAY SELECT,” SO PLEASE SELECT EITHER “UPS 2ND DAY AIR,” “UPS NEXT DAY AIR,” OR ALASKAN AND HAWAIIAN CUSTOMERS CAN ALSO ARRANGE FOR THEIR OWN SHIPPING.

INTERNATIONAL SHIPPING

WE ARE NOT SELLING OUR PRODUCTS INTERNATIONALLY AT THIS TIME.

IF WE BEGIN SELLING INTERNATIONALLY ALL INTERNATIONAL ORDERS MUST BE EXPORTED FROM THE UNITED STATES IN COMPLIANCE WITH UNITED STATES LAW. THIS INCLUDES BUT IS NOT LIMITED TO RECEIPT OF AN EXECUTED EXPORT/IMPORT CLEARANCE FORM 3177 FROM THE UNTIED STATES FISH AND WILDLIFE DEPARTMENT, DIVISION OF LAW ENFORCEMENT. PLEASE CONTACT US FOR DETAILS AND INSTRUCTIONS.

IF YOU WOULD LIKE TO PLACE AN ORDER FOR INTERNATIONAL SHIPPING, PLEASE CONTACT US DIRECTLY AT INFO@ZEBRARUG.COM. ALL INTERNATIONAL ORDERS OF ZEBRA AND OTHER ANIMAL PRODUCTS MUST BE EXPORTED FROM THE UNITED STATES IN COMPLIANCE WITH U.S. CUSTOMS AND U.S. FISH AND WILDLIFE. PLEASE CONTACT US FOR INFORMATION, INSTRUCTIONS, AND ESTIMATED COSTS.

BUYER CAN CHECK THE STATUS OF YOUR ORDER BY CONTACTING US AT INFO@ZEBRARUG.COM. WE WILL DO OUR BEST TO RESPOND WITHIN 24HRS.

WE SHIP UNITED PARCEL SERVICE (“UPS”) OR FEDEX GROUND, AT OUR DISCRETION, FOR ALL DOMESTIC ORDERS. SHIPPING LEAD TIME FOR FEDEX GROUND IS GENERALLY 3-5 DAYS UNLESS PURCHASE REQUIRES PREPARATORY PROCESSING SUCH AS FELT BACKING FOR A SKIN/RUG. DURING HOLIDAYS, LEAD TIMES MAY BE DELAYED UP TO 14 BUSINESS DAYS. ORDERS RECEIVED ON WEEKEND DAYS AND HOLIDAYS WILL BE PROCESSED AND SHIPPED NO SOONER THAN THE FOLLOWING BUSINESS DAY. IF YOU HAVE A QUESTION ABOUT THE STATUS OF YOUR ORDER, PLEASE DON’T HESITATE TO CONTACT US AT INFO@ZEBRARUG.COM.

YOU CAN PAY FOR EXPEDITED SHIPPING IF YOU WISH. EMAIL US AT INFO@ZEBRARUG.COM AND WE WILL GIVE YOU COSTS FOR FASTER SHIPPING USING UNITED PARCEL SERVICE (“UPS”) OR FEDEX EXPRESS. FEDEX EXPRESS OFFERS OVERNIGHT SHIPPING, 2DAY SHIPPING, AND EXPRESS SAVER (THREE DAY) SHIPPING.

UPON PURCHASE, YOU WILL RECEIVE AN EMAIL FROM WILDLIFE ETC CONFIRMING THAT YOUR ORDER HAS BEEN PLACED FROM OUR WEBSITE AND OUR FORMAL INVOICE FROM OUR ACCOUNTING DEPARTMENT. YOU WILL RECEIVE ANOTHER E-MAIL NOTIFICATION WITH TRACKING INFORMATION WHEN YOUR ORDER HAS BEEN SHIPPED.

EACH WILDLIFE ETC HIDE RUG AND WILDLIFE ETC PILLOW IS INSPECTED BEFORE SHIPMENT AND CAREFULLY PLACED IN A SHIPPING CARTON TO ENSURE IT ARRIVES SAFELY AT YOUR DOOR.

SHIPPING DELIVERY REQUIREMENTS

WILDLIFE ETC DELIVERS ORDERS VIA A 3RD-PARTY CARRIER (UNITED PARCEL SERVICE OR FEDERAL EXPRESS) FOR ORDERS SHIPPED WITHIN THE DOMESTIC UNITED STATES. ORDERS ARE DELIVERED TO THE ADDRESS THAT THE BUYER PROVIDES TO WILDLIFE ETC NOT TO THE BUYER DIRECTLY. PLEASE NOTE; UNITED PARCEL SERVICE AND/OR FEDERAL EXPRESS DO NOT PROVIDE A SERVICE THAT DELIVERS A PACKAGE DIRECTLY TO A SPECIFIC PERSON AT THE DELIVERY LOCATION THUS WILDLIFE ETC IS UNABLE TO PROVIDE SUCH A SERVICE. BY PLACING AN ORDER WITH WILDLIFE ETC BUYER AGREES THAT BUYER WILL NOT REQUIRE DELIVERY TO THEMSELVES OR TO A SPECIFIC PERSON DIRECTLY.

WILDLIFE ETC REQUIRES A SIGNATURE AT THE DELIVERY ADDRESS PROVIDED TO WILDLIFE ETC BY THE BUYER. BY PLACING AN ORDER WITH WILDLIFE ETC BUYER AGREES THAT THERE WILL BE AN ADULT PERSON AVAILABLE TO SIGN FOR THE ORDER UPON DELIVERY. BUYER AGREES TO PAY ANY ADDITIONAL CHARGES FOR AN ADDRESS CORRECTION AND/OR RE-SHIPPING CHARGES INCURRED BY WILDLIFE ETC IF THE BUYER OR BUYER’S REPRESENTATIVE IS NOT AVAILABLE AT TIME OF DELIVERY.

LIMITATION OF LIABILITY

IN NO EVENT SHALL WE OR OUR SUPPLIERS HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFITS, FOR LOSS OF BUSINESS OR USE, OR FOR INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCTS LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OF OR IN CONNECTION WITH THE SALE, DELIVERY, OR USE OF THE PRODUCTS. OUR SOLE AND ENTIRE MAXIMUM LIABILITY (AND THE LIABILITY OF OUR SUPPLIERS) FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS YOU HAVE ORDERED THROUGH OUR WEBSITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS.

REFUND/RETURN POLICY

THERE ARE NO REFUNDS OR RETURNS ON SPECIAL ORDERS, AUCTION, OR ITEM(S) PURCHASED IN PERSON BY BUYER OR BY BUYER’S REPRESENTATIVE/AGENT. FOR ORDERS NOT MADE IN PERSON OR BY BUYER’S REPRESENTATIVE/AGENT, SPECIAL ORDERS OR AUCTION ITEM(S), REFUNDS (LESS S/H) WILL BE MADE AND RETURNS WILL BE ACCEPTED WITHIN 10-DAYS OF THE “SHIP DATE” OF THE ITEM(S). ITEM(S) MUST BE RETURNED IN THEIR ORIGINAL CONDITION. ALL ITEMS MUST BE RETURNED IN THE SAME MANNER, IN WHICH THEY WERE ORIGINALLY SHIPPED, (BOX, PACKING MATERIAL, CARRIER, ETC.), WITH NO EXCEPTIONS. PLEASE CONTACT WILDLIFE ETC FOR A RETURN AUTHORIZATION NUMBER. ANY RETURN ITEM IS SUBJECT TO A RESTOCKING CHARGE OF 5 TO 15% OF THE PURCHASE PRICE. DO NOT RETURN ANY ITEM(S) WITHOUT CONTACTING WILDLIFE ETC C.O.D. RETURNS AND RETURNS WITHOUT A RETURN AUTHORIZATION NUMBER WILL NOT BE ACCEPTED. IF ANY ITEM(S) ARRIVES DAMAGED, PLEASE NOTIFY THE DELIVERY CARRIER IMMEDIATELY AND CONTACT WILDLIFE ETC
ANY SHIPPING AND HANDLING DISCOUNTS ARE CONTINGENT ON BUYER NOT RETURNING THE ITEMS. ALL SHIPPING AND HANDLING DISCOUNTS AND SHIPPING AND HANDLING SPECIAL OFFERS ARE VOID IF BUYER RETURNS PURCHASES. ANY REFUNDS ARE OF THE NET SALES PRICE ONLY, EXCLUDING ALL FREIGHT, PACKING AND INSURANCE. IF THE ITEMS ARE RETURN BUYER PAYS SHIPPING AND HANDLING BOTH WAYS.
ORDERS THAT ARE CANCELLED MAY BE SUBJECT TO A CANCELLATION FEE OF 10% OF THE PURCHASE PRICE.
REFUNDS WILL BE ISSUED AFTER (15) BANKING DAYS AFTER FUNDS HAVE CLEARED OUR ACCOUNT.

WE WILL NOT HONOR RETURNS AFTER THE 10-DAY TIME LIMIT. ANY RETURNED PRODUCTS WHICH ARE DAMAGED, MAY NOT BE ACCEPTED AND WILL BE RETURNED TO YOU. RETURNS WILL NOT BE PROCESSED UNTIL THE ITEMS ARE INSPECTED BY WILDLIFE ETC.

SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE. PLEASE REFER TO “HOW TO RETURN AN ITEM” AND “HOW TO EXCHANGE AN ITEM” FOR DETAILED INSTRUCTIONS.

ALL RETURNS MUST BE AUTHORIZED BY WILDLIFE ETC. PLEASE SEND YOUR RETURN REQUEST TO INFO@ZEBRARUG.COM WITH YOUR ORDER NUMBER AND LIST OF ITEMS YOU WOULD LIKE TO RETURN. UPON RECEIPT OF A CONFIRMATION EMAIL, PACK THE MERCHANDISE IN THE ORIGINAL PACKAGE IF POSSIBLE AND SEND PRE-PAID AND INSURED TO:

ATTN: RETURNS
WILDLIFE ETC
11569 SOUTH HIGHWAY 6
# 106
SUGARLAND, TEXAS 77498
UNITED STATES

IF YOU ARE INTERESTED IN MAKING AN EXCHANGE, PLEASE EMAIL INFO@ZEBRARUG.COM TO REQUEST AUTHORIZATION OF YOUR EXCHANGE AND CONFIRMATION THAT YOUR DESIRED ITEM FOR EXCHANGE IS IN STOCK. UPON RECEIPT OF A CONFIRMATION EMAIL, PLEASE SEND YOUR ORIGINAL MERCHANDISE TO THE ADDRESS ABOVE. PLEASE INCLUDE A DETAILED NOTE OF THE ITEM WHICH YOU’D LIKE TO EXCHANGE. THERE WILL BE A $10 CHARGE FOR SHIPPING AND HANDLING FOR ALL EXCHANGES. PLEASE INCLUDE A CHECK OR APPROVAL OF THESE CHARGES ON YOUR CREDIT CARD WITH YOUR ITEM.

WILDLIFE ETC WILL NOT ACCEPT RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION OF LOST PACKAGES WITHOUT PROOF OF DELIVERY. WHEN YOUR RETURN IS RECEIVED, WE WILL CREDIT THE CARD USED TO MAKE THE ORIGINAL PURCHASE. WILDLIFE ETC WILL PROCESS YOUR RETURN IMMEDIATELY BUT THE TIME IT TAKES FOR THE REFUND TO POST TO YOUR ACCOUNT MAY VARY DEPENDING ON YOUR BANK AND/OR CREDIT CARD COMPANY. MOST REFUNDS POST WITHIN 48HRS LESS ORIGINAL SHIPPING AND HANDLING CHARGES AND RESTOCKING FEES.

ORDER CANCELLATION

CANCELLATIONS CAN ONLY BE MADE ON ORDERS THAT HAVE NOT BEEN PROCESSED. PROCESSED ORDERS ARE ORDERS THAT HAVE BEEN ACCEPTED AND PAYMENT HAS BEEN RECEIVED. FURTHERMORE, WILDLIFE ETC WILL NOT ACCEPT ANY CANCELLATION REQUESTS ONCE THE ORDER HAS BEEN SHIPPED. ALL SPECIAL ORDERS ARE PREPAID. WE WOULD HAVE TO CHARGE YOUR CREDIT CARD WHEN PLACING A SPECIAL ORDER, SO THERE ARE NO CANCELLATIONS AND RETURNS WITH SPECIAL ORDERS.
WILDLIFE ETC RESERVES THE RIGHT TO IMPOSE A 10% CANCELLATION FEE ON ORDERS THAT ARE CANCELLED BY BUYER.

PRODUCT WARRANTIES

ALL ITEM(S) SOLD AS IS AND NO WARRANTIES, EITHER EXPRESSED OR IMPLIED, ARE MADE CONCERNING THESE PRODUCT(S). PLEASE INSPECT ALL PURCHASES CAREFULLY.
WILDLIFE ETC’S WARRANTY POLICY INCLUDES BUT IS NOT LIMITED TO MANUFACTURER’S USE OF OUR GOODS. NO ALLOWANCE MADE AFTER GOODS ARE CUT. SUCH CLAIMS SHALL BE DEEMED WAIVED BY BUYER. ALL GOODS ARE SOLD “AS IS” WE ARE NOT LIABLE FOR ANY DEFECTS IN, OR DAMAGE RESULTING FROM THE USE OF THESE GOODS. IT IS THE SOLE RESPONSIBILITY OF THE USER TO ASSURE ONESELF BY PRELIMINARY TEST THAT THE PRODUCT
IS SUITABLE FOR THE END USE INTENDED. WILDLIFE ETC ACCEPTS NO LIABILITY FOR THE SUBSEQUENT OUTCOME OF ANY MANUFACTURING PROCESS.

ANIMAL SKIN REPAIR & FELT BACKING SERVICE

PLEASE NOTE, THESE SERVICES ARE OFFERED TO THE CUSTOMER AT THE SOLE RISK TO THE CUSTOMER. THERE IS A POSSIBILITY THAT SOME OF THE PROCEDURES NECESSARY IN LINING/BACKING A SKIN MAY DAMAGE SAID SKIN. ALTHOUGH WE TAKE GREAT CARE IN OUR WORK TO PRESERVE THE INTEGRITY OF A CUSTOMER’S SKIN UNFORESEEN CONDITIONS MAY EXIST THAT WOULD DICTATE THE ACTUAL THE OUTCOME OF THE WORK TO BE PERFORMED. WHILE OUR KNOWLEDGE BASE MAY REDUCE THE RISK OF DAMAGING YOUR SKIN; WE CANNOT ELIMINATE IT, NOR CAN WE ASSUME IT. WHATEVER THE CASE MAY BE; THE CUSTOMER BY CONTRACTING WILDLIFE ETC TO PERFORM THESE SERVICES AGREES TO HOLD WILDLIFE ETC AND ANY OF WILDLIFE ETC’S SUBCONTRACTORS FREE OF LIABILITY.

FURTHERMORE, ONCE THE RUG HAS BEEN RECEIVED BY THE CUSTOMER THERE IS NO EXTENDED WARRANTY FOR THE WORK THAT WAS PERFORMED BY WILDLIFE ETC ALL WORK IS “AS IS, WHERE IS, NO WARRANTY IS EITHER EXPRESSED OR IMPLIED.” CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING AND HANDLING CHARGES FOR DELIVERY OF THE RUG/SKIN THAT WILDLIFE ETC IS TO PERFORM THE WORK ON TO WILDLIFE ETC CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING AND HANDLING CHARGES INCURRED BY WILDLIFE ETC TO RETURN THE FINISHED RUG/SKIN TO THE CUSTOMER. IN THE UNLIKELY EVENT THAT WILDLIFE ETC IS UNABLE TO PERFORM WORK ON A RUG/SKIN FOR WHATEVER REASON OR THE RUG/SKIN IS DAMAGED IN THE BACKING PROCESS CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING AND HANDLING CHARGES INCURRED BY WILDLIFE ETC TO RETURN THE RUG/SKIN TO CUSTOMER.
PAYMENT OF FEES FOR ANY FELT BACKING SERVICES IS TO BE MADE PRIOR TO ANY WORK BEING STARTED BY WILDLIFE ETC IN THE EVENT THERE IS AN UNPAID BALANCE INCLUDING SHIPPING AND HANDLING CHARGES THIS AMOUNT SHALL BE DUE AND PAID BEFORE THE RUG/SKIN IS RETURNED TO CUSTOMER. FUNDS PAID TO WILDLIFE ETC ARE NONREFUNDABLE WHETHER THE WORK PERFORMED IS SUCCESSFUL OR NOT.

DO NOT SHIP YOUR RUG TO US WITHOUT CONTACTING US FIRST.

APPLICABLE LAW

THIS AGREEMENT REPRESENTS THE COMPLETE AGREEMENT BETWEEN THE PARTIES AND SUPERSEDES ALL PRIOR AGREEMENTS AND REPRESENTATIONS BETWEEN THEM. IF ANY PROVISION OF THIS AGREEMENT IS HELD TO BE UNENFORCEABLE FOR ANY REASON, SUCH PROVISION SHALL BE REFORMED ONLY TO THE EXTENT NECESSARY TO MAKE IT ENFORCEABLE AND THE OTHER TERMS OF THIS AGREEMENT SHALL REMAIN IN FULL FORCE AND EFFECT. THE FAILURE OF WILDLIFE ETC TO ACT WITH RESPECT TO A BREACH OF THIS AGREEMENT BY YOU OR OTHERS DOES NOT CONSTITUTE A WAIVER AND SHALL NOT LIMIT WILDLIFE ETC’S RIGHTS WITH RESPECT TO SUCH BREACH OR ANY SUBSEQUENT BREACHES. THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED UNDER TEXAS LAW AS SUCH LAW APPLIES TO AGREEMENTS BETWEEN TEXAS RESIDENTS ENTERED INTO AND TO BE PERFORMED WITHIN TEXAS. ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF THESE SITES MUST BE BROUGHT IN THE STATE OR FEDERAL COURTS OF TEXAS.

ONCE AGAIN, THESE TERMS AND CONDITIONS CONSTITUTE THE ENTIRE AGREEMENT AND UNDERSTANDING BETWEEN US CONCERNING THE SUBJECT MATTER HEREOF. THESE TERMS AND CONDITIONS MAY NOT BE ALTERED, SUPPLEMENTED, OR AMENDED BY THE USE OF ANY OTHER DOCUMENTS. THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO THE CONFLICTS OF LAWS PRINCIPLES THEREOF, WILL APPLY TO ALL MATTERS RELATING TO THE USE OF THIS WEBSITE AND THE PURCHASE OF PRODUCTS. EACH OF US AGREES AND HEREBY SUBMITS TO THE EXCLUSIVE PERSONAL JURISDICTION AND VENUE OF THE STATE AND FEDERAL COURTS OF TEXAS.

OUR TERMS AND CONDITIONS CAN BE FOUND, BUT POSSIBLE NOT ALL, ARE ON OUR WEBSITE AND A LINK CAN BE FOUND ON OUR INVOICES. IF A BUYER HAS QUESTION REGARDING OUR TERMS AND CONDITIONS ALWAYS FEEL FREE TO CONTACT INFO@ZEBRARUG.COM WE APPRECIATE ANY FEEDBACK YOU MAY HAVE. FOR HELP BY PHONE, PLEASE CALL 281.241.9327 MON-FRI (9AM-5PM CST). IF YOU REACH OUR VOICEMAIL, WE WILL RETURN YOUR CALL AT OUR EARLIEST POSSIBLE CONVENIENCE.